Industrial and Municipal Pump Equipment

Return & Refund Policy

Last updated: May 18, 2018

Thanks for shopping at www.goldfinchpumps.com

If you are not entirely satisfied with your purchase, we're here to help.

We value your business and would like to make the returns process as hassle free as possible.

Please contact us on 1800 532 7099 OR at info@goldfinchpumps.com to discuss/process a return. We will respond in a timely manner during business hours.

 

Returns

*There are no returns on pumps and related parts*

For other products that have not been used:

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and in like-new condition.

Your item needs to have the receipt or proof of purchase.

Any order placed for special (Non-stock) items, or fabricated material, may require a down payment and is subject to a cancellation penalty if cancelled.

We cannot accept returns for:

  • Pumps, hoses, or nozzles etc. which have been gassed or oiled with hydrocarbon fuel or similar product through them. These items require special hazardous handling identification when shipped.

  • We cannot accept returns of “drop shipped” items that were sent directly from the factory to you.

  • Due to their product nature, we may not be able to accept return of certain products. They may need to be repaired by an authorized service technician. Please contact your service representative for instructions on the procedures for these products.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

We will charge a 20% handling fee for all returns (We know that’s not ideal but need to cover our stocking & inventory expenses).

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund if we generate the return shipping label

 

Contact Us

If you have any questions on how to return your item to us, please contact us as detailed above.

We would be happy to work with you.