Last updated: May 18, 2018
Thank you for visiting and shopping at www.goldfinchpumps.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Large heavy equipment will be shipped by freight delivery in an enclosed semi-truck. Small lighter products which do not require a semi-truck will be shipped by parcel delivery.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and conveyed at the time of pricing the quote.
Certain items might have free shipping and will be directly shipped from the manufacturer or from the warehouse.
* Overnight delivery is only available for orders with delivery addresses within the continental United States and will incur additional charges as per the freight provider.
Delivery delays can occasionally occur.
For Freight Delivery we offer FedEx Freight, Dayton, SAIA, Estes, RoadRunner, USF Holland and UPS Freight. For Parcel Delivery we offer UPS.
Our shopping cart offers only UPS Parcel.
Based upon your shipping destination, we may use one of our other carriers to save you money. For your convenience, you will be notified of any shipping changes.
All products purchased from Goldfinch Pumps LLC are made pursuant to a shipping contract in which the risk of loss and title for the items pass to the buyer upon receipt of the product by the carrier.
It is the customer’s responsibility to inspect all shipments for any damage, note any damage on the freight bill and file a claim with the carrier immediately.
Any shortages and hidden damages or defects in goods must be reported to Goldfinch Pumps LLC within forty-eight hours of receipt of shipment.
Shipping costs are solely the buyer’s responsibility and will be added upon total completion of the order.
Shipment to P.O. boxes or APO/FPO addresses
Goldfinch Pumps LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Goldfinch Pumps LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Any shipments made to non-tax-exempt customers in Kansas will be charged the state’s applicable sales tax. If you are a tax-exempt customer in Kansas, please send us a copy of your state exemption certificate.
Goldfinch Pumps LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Large heavy products are more cost effective to ship by Freight Delivery. We offer a wide selection of freight carriers to deliver our products. We use FedEx Freight, Dayton, SAIA, Estes, RoadRunner, USF Holland and UPS Freight to offer you reliable shipping at the best possible shipping rates available.
The freight carrier and Goldfinch Pumps, LLC are NOT responsible to off-load freight deliveries. Freight deliveries can be made to a commercial business address where a dock and heavy off-loading equipment must be available to assist in the off-loading.
Freight deliveries can be made to a residential address for a fee. However, it is the customer’s responsibility to off-load the product which may require heavy off-loading equipment such as a forklift. The customer is also responsible to verify the freight carrier has sufficient space to maneuver the vehicle when it arrives at the residence.
Freight deliveries can be made to a local freight terminal which will have the necessary heavy equipment to load the product onto the customer’s truck or trailer.
Lift gate services may be available for certain products to assist you with offloading. An additional charge may apply for this service.
Products shipped with FREE SHIPPING only applies to the continental lower 48 U.S. states to a commercial address. Residential freight delivery will be charged a fee. In most cases, the products will be shipped direct from the factory using standard delivery with the carrier of their choice. Please allow 10-14 business days for these products to arrive.
Smaller packages are more cost effective to ship by a parcel carrier. We offer a wide option of parcel carriers to deliver our products. We use UPS to offer you reliable shipping at the best possible shipping rates available.
It may be more cost effective for large quantities of parcel products to be placed on a pallet and shipped by Freight Delivery. Off-loading equipment and maneuvering space for the truck will be required if this method is done. You will be notified of this so you can make other shipping arrangements to another destination if necessary and prepare for off-loading.
Products shipped with FREE SHIPPING only applies to the continental lower 48 U.S. states to a commercial address. In most cases, the products will be shipped direct from the factory using standard delivery with the carrier of their choice. Please allow 10-14 business days for these products to arrive.
We can ship outside the U.S.
The shipping and delivery charges will be decided on a case by case method using the most reliable and cost-effective shipping carrier. All shipping costs, customs, taxes, tariffs etc. will be the responsibility of the buyer.
For any questions or concerns about our shipping procedures or rates, please do not hesitate to contact our office at: 1 800 532 7099 (8AM-4PM, CST, Monday through Friday)
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.